Refund policy
Returns & Refund Policy
We want you to love what you ordered. If something's wrong, here's how we make it right.
Contact Us
For any return, refund, or order-related concerns, reach out to us at support@tapstitch.com. To help us sort it out quickly, include:
- Your order number
- Photos or videos of the issue (if applicable)
- A brief description of the problem
Return & Refund Window
You can request a return or refund within 180 days of delivery. For misprints, damage, defects, or lost packages, we'd ask that you flag it within 7 days of delivery so we can look into it while it's still fresh.
How Returns Work
Once we've reviewed and approved your request, we'll send over the correct return address and instructions. A couple of things to know:
- Please wait for approval before sending anything back — returns sent without it may not be accepted.
- We aim to review and respond to requests within 7 business days.
Condition of Returned Items
Unless the item is defective or came out wrong on our end, returned items need to be:
- Unused
- Unworn
- Unwashed
- In original condition
We can't accept items that are worn, stained, damaged from use, or altered after delivery. Return shipping is on the customer — we don't offer Freight-to-Collect returns.
Refunds
Approved refunds go back to your original payment method, in the original purchase currency. Timing after that depends on your bank or card provider.
What's Not Returnable
A few things we can't take back unless there's a defect or a mistake on our end:
- Underwear, swimwear, and other hygiene-sensitive items (if we ever carry them)
- Sample or test items
- Items deliberately damaged
- Requests made after the 180-day window
- Items produced exactly as ordered but later just not wanted
- Delays caused by incorrect info at checkout (wrong address, wrong phone number)
- Custom changes requested after an order's already placed